Privacy Policy

Personal Information

When you make a reservation, check in, or use our services, we may collect your full name, email address, phone number, postal address, date of birth, nationality, passport or government-issued ID details, payment information (credit/debit card numbers), and travel preferences.

Automatically Collected Information

When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on our site, and device identifiers. We use cookies and similar tracking technologies to facilitate this collection.

Information from Third Parties

We may receive information about you from travel agencies, booking platforms, loyalty program partners, and social media platforms when you interact with our services through these channels.

We use the information we collect to process and manage your reservations and hotel stays; personalize your experience and tailor our services to your preferences; communicate with you about your bookings, special offers, and hotel updates; process payments and prevent fraudulent transactions; comply with legal obligations and regulatory requirements; improve our website, services, and guest experience; conduct analytics and market research; and administer our loyalty programs and promotional campaigns.

Service Providers

We share your information with trusted third-party service providers who assist us in operating our hotel and website, including payment processors, IT service providers, marketing platforms, and security services. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information when required by law, in response to legal proceedings, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data in transit and at rest, regular security assessments, access controls limiting employee access to personal data, and secure data storage facilities. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

Access & Correction

You have the right to access, correct, or update your personal information at any time. You may contact our front desk or email our data protection team to make such requests.

Data Deletion

You may request the deletion of your personal information, subject to certain legal obligations that may require us to retain certain records for a specified period.

Marketing Communications

You may opt out of receiving promotional communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. Please note that you may still receive transactional communications related to your reservations.

Cookies

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Guest records are typically retained for a minimum of seven (7) years in accordance with Nigerian regulatory requirements and hospitality industry standards.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on our website with an updated Last Updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Team at info@gembahotelandresort.com, call us at +234 902 222 2094, or visit us in Calabar, Nigeria.