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Frequently Asked
Questions

Everything you need to know about your stay at Gemba — from accommodation and dining to bookings and policies.

About

4 questions

Stay & Accommodation

8 questions

Dining

5 questions

Wellness & Recreation

8 questions

Facilities & Services

10 questions

Bookings & Policies

16 questions

Events & Experiences

5 questions

Still Have Questions?

Our concierge is available 24/7

Reach out and one of our team members will personally assist you.

Call Us

+234 902 222 2608

Email Us

info@gembahotelandresort.com

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Frequently Asked Questions

About

What is Gemba Hotel & Resort known for?

Where is Gemba Hotel & Resort located?

What is the meaning of "Gemba"?

What makes Gemba a "resort" and not just a hotel?

Stay & Accommodation

What types of accommodation are available?

Do you have long-stay accommodation?

Are the villas fully private?

Are the igloo suites safe during hot weather?

Are the igloo suites suitable for couples?

Are children allowed in the igloo suites?

What toiletries and amenities are provided?

Do all rooms have Wi-Fi?

Dining

What dining options are available at Gemba?

Do you have in-room dining?

Do you offer poolside service?

Does Gemba cater to dietary restrictions?

Are outside food and drinks allowed?

Wellness & Recreation

Does Gemba have a swimming pool?

Are the pools heated?

What safety measures are in place for the pools?

Do you have a spa and wellness centre?

Does the resort have a gym?

What fitness classes are available?

Is there a salon on-site?

Can non-guests use the spa or salon?

Facilities & Services

Are there facilities for families and children?

Do you offer child-friendly amenities?

Does Gemba offer corporate or business facilities?

Can guests use the co-working hub without lodging?

Do you have on-site parking?

Do you have airport pick-up services?

Do you provide laundry services?

Do you offer currency exchange?

Are your facilities wheelchair-accessible?

Is Gemba open to non-lodging visitors?

Bookings & Policies

How can I make a reservation?

Do you accept walk-in guests?

What payment methods are accepted?

What are the check-in and check-out times?

Is early check-in guaranteed?

What is the cancellation policy?

Do you offer discounts or packages?

Do you have a loyalty or membership programme?

Are pets allowed?

Is smoking allowed?

What safety and security measures are in place?

What is your policy on guest privacy?

How secure is guest information?

Is photography allowed within the resort?

Do you allow photoshoots or content creation?

What happens if a guest loses an item?

Events & Experiences

Do you host events and weddings?

Can guests host private parties or events?

Can I book the entire resort for a private event?

Do you offer honeymoon or romantic packages?

Do you provide event planning assistance?

Our concierge is available 24/7

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Frequently Asked
Questions